At Moondance369, our primary goal is to provide professional and innovative 2D/3D graphic design services that cater to the unique needs of our valued clients. We strive to surpass your expectations and deliver exceptional design solutions that leave a lasting impact. However, we understand that there may be circumstances where a refund is necessary. To ensure transparency and clarity, we have established the following refund policy:

 

1. Initial Consultation Fee: When you engage our services, we schedule an initial consultation to discuss your design requirements and explore potential solutions. This consultation involves our expert designers investing their time and effort to understand your vision thoroughly. Please note that the initial consultation fee is non-refundable. It covers the valuable expertise and guidance provided during this stage, enabling us to lay a solid foundation for your project.
2. Design Revisions: We are committed to your satisfaction, which is why we offer design revisions to ensure we meet your expectations. Throughout the design process, we encourage open communication to address your feedback and make necessary adjustments. However, once the design revisions are approved and finalized, refunds will not be provided. This policy ensures that both parties are fully invested in the agreed-upon design and signifies the completion of the project's design phase.
3. Deposit and Project Milestones: For projects that require a deposit or are divided into milestones, any payments made up to that point are non-refundable. These payments play a crucial role in covering the costs associated with initiating the project, allocating resources, and reserving our design team's time. We appreciate your understanding in this matter, as these measures help us maintain a streamlined workflow and deliver high-quality design services.
4. Scope of Work: Before commencing any project, we thoroughly discuss and agree upon the scope of work to ensure clarity and transparency. A detailed understanding of your design requirements allows us to provide tailored solutions that align with your vision. In the event that a refund is requested due to changes in the scope of work that were not agreed upon initially, refunds will not be granted. We encourage open and ongoing communication throughout the project to address any changes or modifications promptly.
5. Satisfaction Guarantee: Our ultimate aim is to ensure your satisfaction and create designs that resonate with your brand identity. If, upon project completion, you find yourself unsatisfied with the final design and can provide valid reasons for your dissatisfaction, we are committed to working closely with you to address any concerns. We offer a satisfaction guarantee, meaning we will make reasonable adjustments to the design based on your feedback. Our designers will collaborate with you to ensure that the end result aligns with your expectations.

To request a refund or discuss any concerns regarding our graphic design services, please reach out to our dedicated customer support team at info@moondance369.com. Our team will review each case individually, taking into consideration the specific circumstances, and make every effort to find a satisfactory resolution that aligns with our commitment to client satisfaction.

It is important to note that this refund policy is specifically applicable to our graphic design services. For any other services or products offered by Moondance369 LLC, separate refund policies may apply, which will be clearly communicated at the time of purchase or engagement.

We sincerely appreciate your decision to choose Moondance369 LLC for your graphic design needs. Our team of skilled designers looks forward to collaborating with you and bringing your brand to life through captivating designs that leave a lasting impression.